Telehealth Consults

IVF Telehealth
for Every Follow-Up,
From Home

ConceiveX telehealth runs IVF follow-ups on video. Booked from the cycle calendar, joined from WhatsApp with no app, the couple record beside the call, e-prescriptions to the pharmacy and fees collected by UPI upfront.

40%

of IVF follow-ups done from home

0

apps for couples to install

1 screen

for video, record and prescription

ConceiveX IVF telehealth: video consult between a fertility doctor and a patient, with calendar, phone reminders, chat and an e-prescription

What telehealth consults cover

One Video Call, the Whole Record Beside It

Generic video apps put the doctor on one screen and the record on another. ConceiveX runs the consult inside the couple record. The monitoring chart, last scan and prescription sit beside the video, and everything decided on the call posts back to the cycle.

  1. 01

    Video Slots on the Cycle Calendar

    Follow-ups, result reviews and counselling booked as video slots from the same calendar as clinic visits.

    Thu 11 Sep · 18:30 · video

  2. 02

    Join From WhatsApp, No App

    The couple taps a link in WhatsApp and joins from any phone. Both partners can join from different places.

    Anjali · Rohit joined · 2 devices

  3. 03

    Couple Record Beside the Video

    The doctor sees the monitoring chart, last scan, hormones and prescription next to the call, and charts as they talk.

    Day 9 · estradiol 1,240 · lead 17 mm

  4. 04

    e-Prescription to the Pharmacy

    Dose changes and new medicines signed on the call reach the couple on WhatsApp and the pharmacy pick list at once.

    Gonal-F 300 IU · Days 10 to 11

  5. 05

    Fee Collected Before the Call

    The consult fee is paid by UPI from the WhatsApp reminder. No-shows fall and the ledger is posted before the doctor joins.

    ₹800 · UPI · paid 18:12

  6. 06

    Consult Notes Post to the Cycle

    The note, recording consent and next visit post to the cycle record. The couple gets a plain-language summary.

    Note signed · next scan Day 11

Six capabilities, one consult screen. The couple stays home. The record stays complete.

See a video consult

Book from the cycle calendar

A Day-9 Review, Booked as a Video Slot

Anjali is in Nashik this week. The coordinator books her Day-9 review as a video slot on the same calendar as clinic visits. The fee request and join link go out on WhatsApp, and the Saturday scan stays in clinic.

  • Video and clinic visits on one calendar per doctor
  • Fee request and join link sent to each partner on WhatsApp
  • Scans and procedures stay in clinic. Only the conversation moves online
app.conceivexsoftware.in · Calendar · Dr. Mehta · Thu 11 SepSlot open

Thu 11 Sep · evening

Dr. Mehta · Andheri · 3 video · 4 in clinic

Cycle calendar
17:30

Pooja & Nikhil · result review

Video · β-hCG result · 15 min

Video
18:00

Farah & Imran · Day 5 scan

Clinic · scan room 2 · 20 min

Clinic
18:30

Open · 15 min

Tap to book a follow-up

Video
19:00

Kavya & Arjun · protocol plan

Video · pre-cycle · 20 min

Video

Anjali is in Nashik this week · Day 9 review moved to video · scan stays Sat in clinic

Book follow-up · 18:30

Anjali & Rohit Sharma · Couple 1250 · ICSI Cycle 2

Day 9 review
TypeClinicVideo
Consult fee₹800 · UPI before call
Join link toAnjali +91 98… · Rohit +91 97…

ConceiveX · WhatsApp · 10:14

Your Day-9 review with Dr. Mehta is on Thu 11 Sep at 6:30 pm, on video. Pay ₹800 by UPI to confirm. The join link unlocks after payment.

Anjali · 10:21

Paid ₹800 · UPI · HDFC ✓

Book video slotSending WhatsApp…Booked · link sent

Consult beside the record

Two Cities on One Call, the Chart Beside the Video

Anjali joins from Nashik, Rohit from his office. Dr. Mehta sees the oestradiol and follicle curve beside the video, changes the Gonal-F dose and it charts to the cycle while they are still talking.

  • Monitoring chart, last scan and hormones next to the video
  • Recording consent captured on the call and stored with the cycle
  • Dose changes charted live, so nothing is retyped after the call
ConceiveX consult · Anjali & Rohit · Day 9 review · 18:31Waiting room · 2 joined
AAnjali · Nashik
RRohit · Andheri
DM

Dr. Mehta

00:00

Recording consent · Anjali ✓ · Rohit ✓ · stored with the cycle

Both partners on one call from two cities · no app installed

ICSI Cycle 2 · Day 9

Antagonist · Gonal-F 225 IU · lead follicle 17 mm

Live chart
Day 1Day 3Day 5Day 7Day 8Day 9Day 9 · 17 mm · estradiol 1,240Estradiol (pg per ml)Lead mm

Gonal-F · Days 10 to 11

225 IU

Current dose · continue and review at Day 11 scan

Change dose to 300 IUCharting to cycle…Charted · Days 10 to 11 · 300 IU

e-Prescription & summary

Signed on the Call, in the Pharmacy Before Dinner

The dose change becomes a signed e-prescription in the national telemedicine format. It reaches both partners on WhatsApp with a plain-language summary, lands on the pharmacy pick list and posts to the cycle record.

  • E-prescription in the national format signed by the registered doctor
  • Sent to both partners on WhatsApp with a Hindi + English summary
  • Posted to the pharmacy pick list and the cycle record at once
ConceiveX consult · e-Prescription · Couple 1250Draft

e-Prescription · Prescription 2291

Dr. R. Mehta · registered doctor · national telemedicine format

Draft
GF

Gonal-F 300 IU · subcutaneous

Days 10 to 11 · evening · 2 doses

Changed
CT

Cetrotide 0.25 mg · subcutaneous

Days 10 to 11 · morning · 2 doses

Continue
SC

Follicle scan · Sat 13 Sep · 09:00

Clinic · scan room 2 · Dr. Mehta

Booked

Dr. R. Mehta · sign

Signed 18:41
Sign & sendGenerating PDF…Sent · couple + pharmacy

Where it lands

Couple · pharmacy · cycle record

3 destinations
A

Anjali · WhatsApp

Waiting for signed Rx

R

Rohit · WhatsApp

Waiting for signed Rx

PH

Pharmacy · Andheri pick list

Gonal-F 300 IU, 2 pens · collect Fri or courier

C2

ICSI Cycle 2 · record

Consult note · Prescription 2291 · next scan Day 11

ConceiveX · WhatsApp · 18:41

Dr. Mehta has increased Gonal-F to 300 IU for Fri and Sat evening. Your signed prescription is attached (PDF). Scan on Sat 13 Sep at 9:00 am in clinic.

Anjali · 18:43

Got it · will collect from pharmacy tomorrow 🙏

Plain-language summary in Hindi + English · read by both partners · 18:44

Fee before the call

Paid by UPI, Before the Doctor Joins

The reminder carries a UPI request. Payment unlocks the join link and posts to the couple ledger, so the doctor never starts a call that will not be paid for and no-shows fall away.

  • UPI request inside the WhatsApp reminder
  • Join link unlocks on payment. Pay-later and package consults are allowed
  • Fee posted to the couple ledger with GST receipt
app.conceivexsoftware.in · Video desk · Thu 11 Sep3 video consults today

Today’s video consults

Dr. Mehta · fee ₹800 · UPI before the call

Video desk
2 of 33 of 3

Paid upfront

1,6002,400

Collected (₹)

11

No-shows · Sep

17:30

Pooja & Nikhil · result review

Paid 09:02 · both joined · done 17:46

Done
18:30

Anjali & Rohit · Day 9 review

Fee request sent 10:14 · not paid

Awaiting fee
19:00

Kavya & Arjun · protocol plan

Paid 12:40 · link unlocked

Paid

Fee posted to couple ledger · Invoice 0941 · GST receipt on WhatsApp

Anjali & Rohit · 18:30 video

Reminder, then UPI, then join link

Couple 1250

ConceiveX · WhatsApp · 17:30

Reminder. Your video review with Dr. Mehta starts in 60 minutes. Pay ₹800 by UPI to unlock the join link.

Anjali · 18:12

Paid ₹800 · UPI · HDFC ✓

ConceiveX · 18:12

Payment received. Your join link opens at 18:25. Rohit has his own link.

Join link

Locked until fee is paid

Locked

Anjali joined 18:28 · Rohit joined 18:30 · Dr. Mehta joined 18:31

How it works

A Video Consult in Four Steps

01

Front desk or couple

Book

A video slot is booked from the cycle calendar. The fee request and join link go out on WhatsApp.

02

Both partners

Join

The couple pays by UPI and taps the link at the time. No app, and each partner can join from anywhere.

03

Fertility specialist

Consult

The doctor sees the monitoring chart and last scan beside the video and charts while talking.

04

Pharmacy & cycle record

Prescribe & post

The e-prescription reaches the pharmacy and the couple. The note and next visit post to the cycle.

Connects toWhatsApp video linksUPI paymentsCycle calendarWhatsAppe-Prescription (national format)Pharmacy modulePatient portalRecording consent & storage

Phone calls vs generic video apps vs ConceiveX telehealth

Why a Generic Video App Cannot Run an IVF Follow-Up

Phone call
Generic video app
ConceiveX telehealth
Booking the follow-up
Nurse calls back when free
Separate link, separate calendar
Video slot on the cycle calendar
The couple joining
One partner on speaker
App download, login, both on one phone
WhatsApp link, no app, each partner from anywhere
The record during the call
Doctor recalls from memory
Second screen, switching back to the records
Monitoring chart and scan beside the video
Prescriptions
Dictated, misheard
Photo of a handwritten slip
Signed e-prescription to pharmacy and couple
Consult fee
Collected at the next visit, if at all
Separate payment link
UPI paid from the reminder before the call
Notes & follow-up
Scribbled later
Nothing in the record
Note, recording consent and next visit post to the cycle

IVF teams on ConceiveX telehealth

Every Follow-Up From Home, the Same Relief

Follow-ups on video
Half my Day-9 reviews are now video. The chart is beside the call, I change the dose, the prescription reaches the pharmacy, and the couple has not left Nashik.
Dr. Meera KulkarniDirector, Aarambh Fertility Centre, Pune
Both partners join
Rohit joins from his office, Anjali from home. Both hear the same plan at the same time, and neither has to take a half day off.
Sneha IyerIVF Coordinator, Genesis IVF, Chennai
Fee before the call
Consult fees used to leak. Now the UPI request goes out with the reminder, and the fee is on the ledger before the doctor clicks join. No-shows halved.
Rahul MenonGroup CEO, Nurture IVF Network

Pricing

IVF Software Pricing with Telehealth Consults

Every plan includes the IVF patient EMR and appointment scheduling. Video consults with WhatsApp joining, UPI fee collection and e-prescriptions start at Growth. Secure cloud hosting and unlimited call minutes included.

Save ₹200/mo annually

Starter

5–25 licences

IVF patient records for new and small fertility clinics

₹1,700 /month

Billed monthly

Get Started
  • Patient EMR & Records
  • Appointment Scheduling & Reminders
  • Internal Team Messaging
  • Unlimited invoices & devices
  • Patient CRM
  • 6 staff logins
  • 24 hrs/year on-call support
  • 3 hrs onboarding & training
MOST POPULAR

Growth

25–100 licences

Cycle tracking and video consults for growing IVF centres

₹1,500 /month

Billed monthly

Get Started

Everything in Starter, plus

  • IVF Cycle Tracking & Protocol Calendars
  • Tally & Accounting Integration
  • Payment Services
  • Patient Portal
  • Insurance & TPA Billing
  • 10 staff logins
  • 48 hrs/year on-call support
  • 5 hrs onboarding & training

Advanced

100–200 licences

Telehealth with embryology lab and donor inventory

₹1,300 /month

Billed monthly

Get Started

Everything in Growth, plus

  • Unlimited AI Assistant
  • Unlimited IVF Cycles & Success-rate Reports
  • 30 staff logins
  • Donor & Cryo Inventory
  • Embryology Module
  • Lab & Diagnostic Integrations
  • Consent Management
  • 48 hrs/year on-call support

Enterprise

200+ licences

One video consult desk across every centre in the chain

Custom pricing

Tailored for your network of IVF clinics

Get Started

Everything in Advanced, plus

  • Unlimited staff logins
  • Unlimited advanced reports
  • Unlimited support calls
  • Unlimited onboarding sessions
  • Dedicated account manager
  • Priority feature requests

Prices are per licence for ConceiveX IVF software, including telehealth consults, and are final and non-negotiable to ensure fairness for every IVF clinic.

ConceiveX · Telehealth Demo

See a Day-9 Follow-Up Done on Video, Start to Finish

A 20-minute walkthrough. A video slot booked from the cycle calendar, the fee paid by UPI, both partners joining from WhatsApp, the dose changed against the monitoring chart and the e-prescription reaching the pharmacy.

Book a Live Demo www.conceivexsoftware.in
ConceiveX IVF dashboard, patient management, appointments, embryo and lab records, billing and reporting

Security & Compliance

Power Your IVF Practice with ConceiveX
India’s Secure, Compliant IVF Platform

Patient records, embryology data and billing, protected by healthcare-grade security and national health standards.

NHA Approved

IVF clinic records recognised under India’s digital health standards.

ABDM Compliant

First IVF platform integrated with the ABDM health network.

ART Act Compliant

Built for India’s ART (Regulation) Act, 2021 for IVF clinics and banks.

FHIR Compliant

IVF cycle, lab and patient records interoperable on the FHIR standard.

ICMR Guidelines

Follows ICMR national guidelines for ART clinics and embryology labs.

Rated by IVF specialists & couples

India’s Top-Rated IVF Telehealth Software

Rated for video follow-ups with the couple record beside the call, WhatsApp joining and UPI fee collection by IVF specialists, coordinators and couples on every major software review platform.

SoftwareSuggest badge

5.0/5

SoftwareSuggest

User Most Likely to Recommend, Winter 2023

Slashdot badge

5.0/5

Slashdot

Verified user reviews

Capterra badge

4.6/5

Capterra

Rated by IVF telehealth users

Software Advice badge

4.8/5

Software Advice

Rated for video consults

SourceForge badge

5.0/5

SourceForge

5-star user reviews

Itemised

Straight Answers on Telehealth

How is the consult fee collected?₹1,300

The WhatsApp reminder carries a UPI request. Payment posts to the couple ledger and unlocks the join link. Clinics can also allow pay-later or include consults in an IVF package. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

How is ConceiveX priced?₹1,300

Per login per month: Starter ₹1,700 for 2 to 10 logins, Growth ₹1,500 for 11 to 30, Advanced ₹1,300 for 31 to 100, plus GST. Every module is in every plan. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

Is there a setup or migration fee?₹1,300

No. Setup, migration, onboarding and training are included in every plan. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

Do you charge per cycle or per patient?₹1,300

No. Only named staff logins are counted. Patients, cycles and the patient app are unlimited. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

What does annual billing save?₹1,300

₹200 a login every month, so Growth drops from ₹1,500 to ₹1,300. Billed once a year with a reminder 30 days before renewal. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

Can we change plans mid-year?₹1,300

Yes. Add or remove logins any time and the next invoice adjusts pro rata. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

Which consults work well on video?14 days

Result reviews, dose adjustments between scans, protocol discussions, counselling, post-transfer check-ins and pre-cycle planning. Scans and procedures stay in clinic. The calendar keeps both kinds of visit together. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

How long is the free trial?14 days

Fourteen days, every module switched on, no card. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

Is the trial the real product or a demo build?14 days

The real product, with your own consents and price list loaded by a specialist on day one. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

Can we add real patients during the trial?14 days

Yes. The data stays if you continue and is deleted on request if you do not. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

How many people can use the trial?14 days

Up to ten logins, enough for a whole single-site team. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

Do we get help during the trial?14 days

A named specialist checks in on day one, three and ten, and support is the same seven-day line. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

Does the couple need to install an app?7 days

No. The join link arrives on WhatsApp or SMS and opens in the phone browser. Each partner can join from a different phone or city, and the couple can also join from the patient portal. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

What are the support hours?7 days

Seven days a week, 365 days a year, on +91 8860 460 800. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

Which languages does support speak?7 days

Hindi, Gujarati, Marathi, Tamil, Telugu and English on every shift. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

How fast is the first response?7 days

The phone is picked up within three rings. P1 incidents get a callback within 15 minutes. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

Is support included in the price?7 days

Yes, on every plan, with no per-call charge. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

Who answers the phone?7 days

ConceiveX staff who have worked inside a clinic, not an outsourced call centre. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

Are calls recorded?India

Only with the couple’s consent, captured on the call. Recordings are stored encrypted with the cycle record for the period the clinic sets and are never shared outside it. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

Where is our data hosted?India

In India, on AWS Mumbai, encrypted in transit and at rest. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

Who owns the data?India

Your clinic. ConceiveX is a processor under the DPDP Act and your Data Processing Agreement. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

Can we export everything?India

Yes, at any time, in open formats, with no fee. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

How are backups handled?India

Encrypted backups every hour, retained for 35 days and restore-tested monthly. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

Is there an audit trail?India

Every view and edit is logged with user, time and device, exportable for inspections. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

Is the e-prescription valid?4

Yes. Prescriptions follow the national telemedicine guidelines. Signed by the registered doctor with registration number, sent as a PDF to the couple and posted to the pharmacy pick list and the cycle record. Consents, registries and audit trails are built in; the ART Act guide and the lab checklist cover what an inspector asks for.

Which ART Act forms are built in?4

Forms 8 to 14, the registers and the inspection pack, pre-filled from the record. Consents, registries and audit trails are built in; the ART Act guide and the lab checklist cover what an inspector asks for.

Are consents signed on a tablet legally valid?4

Yes. E-signatures with timestamp, device and witness meet the IT Act and the ART Rules. Consents, registries and audit trails are built in; the ART Act guide and the lab checklist cover what an inspector asks for.

Does it handle PCPNDT Form F?4

Yes. Form F is generated from the scan record and filed with the monthly return. Consents, registries and audit trails are built in; the ART Act guide and the lab checklist cover what an inspector asks for.

How does witnessing meet the Act?4

Barcode double-witnessing at every bench step, logged with both identities and the time. Consents, registries and audit trails are built in; the ART Act guide and the lab checklist cover what an inspector asks for.

Can we produce an inspection pack quickly?4

One click exports consents, registers and the audit trail for any couple or date range. Consents, registries and audit trails are built in; the ART Act guide and the lab checklist cover what an inspector asks for.

Can we charge for video consults?400+

Yes. A fee is collected at booking by UPI or card, and refunds for missed calls are one click. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

Is training included?400+

Yes, in every plan. Two rounds per role during onboarding, then unlimited videos and articles. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

How long does training take per role?400+

About two hours per role, split into short sessions between patients. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

Are training videos available in Hindi?400+

Yes. Every role video has Hindi and English versions with captions. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

Can new staff learn on their own?400+

Yes. The role track in the Help Center takes a new hire from login to first task in an afternoon. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

Do you train embryologists separately?400+

Yes. Lab training is bench-side on your own scanners and label printers. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

What happens on a poor connection?1

The call drops to audio automatically and the chat stays open. If the call fails, the slot re-books itself and the couple gets a new link without calling the front desk. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

Does it connect to our ultrasound machine?1

Yes. Follicle measurements and images import from most scanners over DICOM. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

Does it sync with Tally?1

Yes. Invoices, receipts and credit notes post as vouchers nightly or on demand. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

Which diagnostic labs are integrated?1

Thyrocare, Dr Lal, Metropolis and others over FHIR. Results land in the cycle automatically. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

Does it work with time-lapse incubators?1

Yes. Vitrolife and Esco images and annotations attach to the embryo record. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

Is WhatsApp built in?1

Yes. Reminders, reports and receipts go out on WhatsApp Business from the couple record. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

Does telehealth need a separate app?45 min

No. Doctors use ConceiveX, and couples join from the patient app or a link with no download. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

What does ConceiveX do?45 min

It runs an IVF clinic on one record: EMR, cycle tracking, embryology lab, billing, consent, cryo, pharmacy and a patient app. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

Which modules are included?45 min

All twelve, in every plan, at one per-login price. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

Does it work when the internet drops?45 min

Core screens keep working on a lost connection and sync when it returns. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

Is there a mobile app for staff?45 min

Yes. Doctors and managers get iOS and Android apps, and the full product runs in any browser. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

Can we customise forms and templates?45 min

Yes. Consents, protocols, reports and price lists are templates you own. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

14-day free trial · No credit card required

Set Up Telehealth for Your Kind of Clinic

Tell us how many follow-ups your doctors do a week and how far your couples travel. We will show you video slots, WhatsApp joining, UPI fees and e-prescriptions configured for your clinic.

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