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CXHelp assistantOnline
How do I move an embryo to a different canister?
Open the tank map, select the straw and choose Move. Two witnesses sign before it saves. Here is the full guide.
Moving straws on the tank map7 steps · 3 min read

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Our support team includes embryologists and clinic coordinators.

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Call the helpline

7-day for anything that stops a procedure.

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Email support

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Support on every plan

Every Plan Includes Real Support

The help centre, chat and the 7-day support come with every plan. Larger plans add more on-call hours and a named support lead.

Save ₹200 a month annually

Starter

5–25 licences

For new and small fertility clinics

₹1,700 per month

Billed monthly

Get Started
  • Full help centre access
  • Chat during clinic hours
  • 7-day support for urgent issues
  • Email support with screenshots
  • 24 hours a year of on-call support
  • 3 hours of onboarding & training
MOST POPULAR

Growth

25–100 licences

For growing IVF centers

₹1,500 per month

Billed monthly

Get Started

Everything in Starter, plus

  • Priority chat queue
  • Screen-share support sessions
  • 48 hours a year of on-call support
  • 5 hours of onboarding & training
  • Refresher training for new staff
  • Monthly support summary

Advanced

100–200 licences

For full-service fertility hospitals

₹1,300 per month

Billed monthly

Get Started

Everything in Growth, plus

  • Named support lead
  • Guided go-live for every desk
  • Lab and ward support packs
  • Quarterly health check of your setup
  • Unlimited refresher sessions
  • 48 hours a year of on-call support

Enterprise

200+ licences

For multi-center IVF chains

Custom pricing

Tailored for your network

Get Started

Everything in Advanced, plus

  • Dedicated account manager
  • Unlimited support calls
  • On-site help at new centres
  • Custom help articles for your network
  • Fifteen-minute urgent response
  • Priority feature requests

Every plan includes the full help centre and 7-day support at no extra cost.

From teams who called, chatted or searched

Real Questions, Answered Fast

We called the helpline at 7 in the morning before a retrieval. Someone who knew the lab screens answered in two minutes and stayed on until it was fixed.
Dr. Meera KulkarniDirector, Aarambh Fertility Centre, PuneHelpline
I search the help centre before I ask anyone. The tank map articles have a screenshot for every step, so new embryologists follow them on their own.
Sneha IyerChief Embryologist, Genesis IVF Lab, ChennaiHelp articles
Our named support lead knows all seven centres. When a branch has a question, one chat message gets it sorted, usually within five minutes.
Rahul MenonGroup CEO, Nurture IVF NetworkChat support

Security & Compliance

Power Your IVF Practice with ConceiveX
India’s Secure, Compliant IVF Platform

Patient records, embryology data and billing, protected by healthcare-grade security and national health standards.

NHA Approved

IVF clinic records recognised under India’s digital health standards.

ABDM Compliant

First IVF platform integrated with the ABDM health network.

ART Act Compliant

Built for India’s ART (Regulation) Act, 2021 for IVF clinics and banks.

FHIR Compliant

IVF cycle, lab and patient records interoperable on the FHIR standard.

ICMR Guidelines

Follows ICMR national guidelines for ART clinics and embryology labs.

Rated for support

Clinics Rate Our Support Team Highly

IVF specialists, embryologists and clinic administrators rate how quickly and how well our support team answers, on every major review platform.

SoftwareSuggest badge

5.0 out of 5

SoftwareSuggest

Best support experience, Winter 2023

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5.0 out of 5

Slashdot

Verified support reviews

Capterra badge

4.6 out of 5

Capterra

Rated for response time

Software Advice badge

4.8 out of 5

Software Advice

Rated for help and training

SourceForge badge

5.0 out of 5

SourceForge

5-star support reviews

Before you ask

Questions About Support

PricingWho answers my questions?

A support team that includes embryologists, clinic coordinators and billing specialists, so you speak to someone who knows how an IVF clinic actually runs. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingHow is ConceiveX priced?

Per login per month: Starter ₹1,700 for 2 to 10 logins, Growth ₹1,500 for 11 to 30, Advanced ₹1,300 for 31 to 100, plus GST. Every module is in every plan. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingIs there a setup or migration fee?

No. Setup, migration, onboarding and training are included in every plan. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingDo you charge per cycle or per patient?

No. Only named staff logins are counted. Patients, cycles and the patient app are unlimited. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingWhat does annual billing save?

₹200 a login every month, so Growth drops from ₹1,500 to ₹1,300. Billed once a year with a reminder 30 days before renewal. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingCan we change plans mid-year?

Yes. Add or remove logins any time and the next invoice adjusts pro rata. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingWhat happens if we cross a plan's login limit?

You move to the next plan automatically at its lower per-login rate. Nobody is cut off. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingIs pricing different for hospitals?

The hospital plan with IPD, OT and TPA is ₹2,100, ₹1,900 and ₹1,700 a login. Everything else is identical. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingAre there any hidden charges?

No. The only paid extras are on the Pricing page: on-site training days beyond your plan hours and SMS packs above the included quota. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

Go-liveIs training included after go-live?

Yes. Every plan includes onboarding hours, and you can book refresher sessions for new staff from the help centre at any time. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveHow long does go-live take?

The median is 19 days from first login to first live morning. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveWhat gets migrated?

Patient demographics, cycle history, lab records, cryo registers, stock, billing balances and documents, from any system or from paper. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveWho does the migration?

A ConceiveX implementation specialist. Your team checks the result and nobody retypes records. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveWill the clinic close during switchover?

No. Clinics run both systems for a week or two and switch on a quiet morning. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveHow is staff trained for go-live?

Two rounds per role, in English or Hindi, on your own data, plus the role videos. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveWhat if staff resist the change?

Training is role-specific and short, and go-live week has a specialist on call from 7 a.m. Most teams prefer the new system by day three. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveCan we go live module by module?

Yes. Front desk and billing first, then the lab a week later, is the most common order. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

Go-liveIs there a go-live checklist?

Yes. A dated plan with owners on both sides, shared on day one of onboarding. Migration is included in every plan and the median go-live is 19 days; three clinics describe their switch.

SupportWhat are the support hours?

The helpline runs 7-day for anything that stops a procedure. Chat and email are answered from 8 am to 8 pm, Monday to Saturday, with a reply usually inside five minutes on chat. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportAre articles available in Hindi?

The sixty most-read articles are in Hindi and Gujarati, with more added each month. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportWhich languages does support speak?

Hindi, Gujarati, Marathi, Tamil, Telugu and English on every shift. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportHow fast is the first response?

The phone is picked up within three rings. P1 incidents get a callback within 15 minutes. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportIs support included in the price?

Yes, on every plan, with no per-call charge. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportWho answers the phone?

ConceiveX staff who have worked inside a clinic, not an outsourced call centre. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportCan support log into our system?

Only with your permission, per session. Every access is logged and visible to your account owner. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportIs there a help centre?

Yes. Over 400 articles and role videos, searchable from inside the product. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportDo we get a named contact?

Yes. A customer success manager runs your onboarding and quarterly reviews. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

DataCan support log in to my clinic to help?

Only with your permission. You grant time-limited access from Settings, every action is recorded, and access ends automatically when the session closes. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataWhere is our data hosted?

In India, on AWS Mumbai, encrypted in transit and at rest. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataWho owns the data?

Your clinic. ConceiveX is a processor under the DPDP Act and your Data Processing Agreement. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataCan we export everything?

Yes, at any time, in open formats, with no fee. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataHow are backups handled?

Encrypted backups every hour, retained for 35 days and restore-tested monthly. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataIs there an audit trail?

Every view and edit is logged with user, time and device, exportable for inspections. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataHow is our data kept separate from other clinics?

Each clinic is a separate tenant. Chains add centre-level boundaries on top. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataIs ConceiveX ABDM compliant?

Yes. NHA-approved, with ABHA creation at the front desk and FHIR records. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataWhat happens to data if we cancel?

Full export first, then deletion on your written request, confirmed in writing. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

TrainingCan I request an article that does not exist yet?

Yes. Use the request link at the bottom of any article. Most are written within a week and you are notified. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingIs training included?

Yes, in every plan. Two rounds per role during onboarding, then unlimited videos and articles. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingHow long does training take per role?

About two hours per role, split into short sessions between patients. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingAre training videos available in Hindi?

Yes. Every role video has Hindi and English versions with captions. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingCan new staff learn on their own?

Yes. The role track in the Help Center takes a new hire from login to first task in an afternoon. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingDo you train embryologists separately?

Yes. Lab training is bench-side on your own scanners and label printers. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingIs refresher training available?

Yes. Monthly webinars, and your success manager can schedule a refresher any time. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingAre there printable guides?

Yes. Checklists and one-page guides for the front desk, nursing, lab and billing. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

TrainingCan we train on a sandbox before go-live?

Yes. A training workspace with sample couples is available throughout onboarding. Training is included: the role videos and the Help Center get a new team member running in an afternoon.

IntegrationsHow do I report a problem with a screen?

Use Report a problem from the help menu inside ConceiveX. It attaches the screen you were on, so you only need to describe what happened. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsDoes it connect to our ultrasound machine?

Yes. Follicle measurements and images import from most scanners over DICOM. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsDoes it sync with Tally?

Yes. Invoices, receipts and credit notes post as vouchers nightly or on demand. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsWhich diagnostic labs are integrated?

Thyrocare, Dr Lal, Metropolis and others over FHIR. Results land in the cycle automatically. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsDoes it work with time-lapse incubators?

Yes. Vitrolife and Esco images and annotations attach to the embryo record. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsIs WhatsApp built in?

Yes. Reminders, reports and receipts go out on WhatsApp Business from the couple record. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsCan our hospital system talk to it?

Yes. HL7 and FHIR interfaces for admissions, pharmacy and billing. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsIs there an API?

Yes. REST with webhooks for every cycle stage, documented publicly. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsWhich payment gateways are supported?

Razorpay, PayU and UPI, with EMI through partner banks. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

ProductHow quickly are urgent issues fixed?

Anything that stops a procedure is treated as urgent. You get a named engineer within fifteen minutes and updates every thirty minutes until it is resolved. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductWhat does ConceiveX do?

It runs an IVF clinic on one record: EMR, cycle tracking, embryology lab, billing, consent, cryo, pharmacy and a patient app. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductWhich modules are included?

All twelve, in every plan, at one per-login price. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductDoes it work when the internet drops?

Core screens keep working on a lost connection and sync when it returns. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductIs there a mobile app for staff?

Yes. Doctors and managers get iOS and Android apps, and the full product runs in any browser. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductCan we customise forms and templates?

Yes. Consents, protocols, reports and price lists are templates you own. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductWho is ConceiveX built for?

IVF centres, chains, fertility hospitals, embryology and andrology labs, gamete banks, surrogacy programmes and gynaecology clinics. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductHow often is the product updated?

Monthly, with no downtime and no extra charge. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductCan we see it before we commit?

Yes. A 45-minute demo on your own workflows, then a 14-day trial. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

Growth for a 10-login IVF clinic: ₹1,500 a login, ₹15,000 a month, plus GST.Full pricing ›Compare ConceiveX ›

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