Contact us

A Person Answers. Usually Within Three Rings

Pick the team you need. Sales replies within two working hours, support picks up seven days a week, and the rest of us read every message the same day.

Send us a message

We reply from a named person, not a ticket bot.

No patient data in this form, please. Use the in-app support chat for anything involving a record.

How do I reach ConceiveX?

Call +91 8860 460 800 for sales or support, seven days a week, or email [email protected]. Support replies the same working day. To see the software on your own clinic workflow, book a demo and a product specialist will walk through it with your team.

3 rings

Support helpline pick-up, seven days a week

2 hours

Sales reply on working days

Same day

Press and partnership messages

6 languages

Hindi, Gujarati, Marathi, Tamil, Telugu, English

Visit us

Three Offices, Walk-ins Welcome

Ring ahead and someone will have the demo room set up with your clinic type loaded.

After you get in touch

What Happens Next

The same four steps whether you are a single-site clinic or a seven-centre chain.

1Within minutes

A person reads it

Every message gets a reply from a named person, never an auto-responder.

2Within hours

You get one owner

The same person stays with you until the question is closed, whoever else they bring in.

3Within days

We show, not tell

A demo on your clinic type, a visit to an office, or a call with a clinic like yours.

4Afterwards

It is written down

You receive a written summary of what was agreed, with the next step and a date.

Pricing

Before You Call Sales, Here Is the Price List

No quote needed. Every clinic pays what this page says, so the sales conversation is about your workflows, not your discount.

Save ₹200 a month annually

Starter

5–25 licences

Small clinics and IUI centres

₹1,700 per month

Billed monthly

Get Started
  • Patient EMR & Records
  • Appointment Scheduling & Reminders
  • Internal Team Messaging
  • Unlimited invoices & devices
  • Patient CRM
  • 6 staff logins
  • 24 hours a year of on-call support
  • 3 hours of onboarding & training
MOST POPULAR

Growth

25–100 licences

Clinics running IVF and ICSI daily

₹1,500 per month

Billed monthly

Get Started

Everything in Starter, plus

  • IVF Cycle Management
  • Tally & Accounting Integration
  • Payment Services
  • Patient Portal
  • Insurance & TPA Billing
  • 10 staff logins
  • 48 hours a year of on-call support
  • 5 hours of onboarding & training

Advanced

100–200 licences

Clinics with donor and surrogacy programmes

₹1,300 per month

Billed monthly

Get Started

Everything in Growth, plus

  • Unlimited AI Assistant
  • Unlimited Cycle Tracking & Reports
  • 30 staff logins
  • Donor & Cryo Inventory
  • Embryology Module
  • Lab & Diagnostic Integrations
  • Consent Management
  • 48 hours a year of on-call support

Enterprise

Over 200 licences

Chains running several centres

Custom pricing

Tailored for your network

Get Started

Everything in Advanced, plus

  • Unlimited staff logins
  • Unlimited advanced reports
  • Unlimited support calls
  • Unlimited onboarding sessions
  • Dedicated account manager
  • Priority feature requests

Our prices are final and non-negotiable to ensure fairness for all our clients.

From clinics who called first

What Happened After They Got in Touch

I filled the form on a Sunday night expecting silence until Tuesday. Someone called Monday at 9.05 with our clinic type already loaded in a demo.
Dr. Meera KulkarniDirector, Aarambh Fertility Centre, PuneLevel 2 clinic
We WhatsApp the support line a photo of the problem. The reply is a screen recording of the fix, usually in under ten minutes.
Sneha IyerChief Embryologist, Genesis IVF Lab, ChennaiART bank and lab
Every email I have ever sent them has come back signed by a person with a direct number. That alone put them ahead of the other three vendors.
Rahul MenonGroup CEO, Nurture IVF NetworkSeven-centre chain

Security & Compliance

Power Your IVF Practice with ConceiveX
India’s Secure, Compliant IVF Platform

Patient records, embryology data and billing, protected by healthcare-grade security and national health standards.

NHA Approved

IVF clinic records recognised under India’s digital health standards.

ABDM Compliant

First IVF platform integrated with the ABDM health network.

ART Act Compliant

Built for India’s ART (Regulation) Act, 2021 for IVF clinics and banks.

FHIR Compliant

IVF cycle, lab and patient records interoperable on the FHIR standard.

ICMR Guidelines

Follows ICMR national guidelines for ART clinics and embryology labs.

Rated by clinics on how we respond

Top-Rated for Being Reachable

Reviewers mention that someone answers, that it is the same person next time, and that the answer arrives in writing.

SoftwareSuggest badge

5.0 out of 5

SoftwareSuggest

Best Customer Support, 2024

Slashdot badge

5.0 out of 5

Slashdot

Reviews mention response times

Capterra badge

4.6 out of 5

Capterra

Rated for customer service

Software Advice badge

4.8 out of 5

Software Advice

Rated for live phone support

SourceForge badge

5.0 out of 5

SourceForge

5 stars for responsiveness

Before you ask

Questions About Reaching Us

PricingDo I need to book a demo before asking about pricing?

No. Prices are published on the Pricing page, and sales can answer questions by WhatsApp, email or a short call. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingHow is ConceiveX priced?

Per login per month: Starter ₹1,700 for 2 to 10 logins, Growth ₹1,500 for 11 to 30, Advanced ₹1,300 for 31 to 100, plus GST. Every module is in every plan. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingIs there a setup or migration fee?

No. Setup, migration, onboarding and training are included in every plan. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingDo you charge per cycle or per patient?

No. Only named staff logins are counted. Patients, cycles and the patient app are unlimited. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingWhat does annual billing save?

₹200 a login every month, so Growth drops from ₹1,500 to ₹1,300. Billed once a year with a reminder 30 days before renewal. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingCan we change plans mid-year?

Yes. Add or remove logins any time and the next invoice adjusts pro rata. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingWhat happens if we cross a plan's login limit?

You move to the next plan automatically at its lower per-login rate. Nobody is cut off. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingIs pricing different for hospitals?

The hospital plan with IPD, OT and TPA is ₹2,100, ₹1,900 and ₹1,700 a login. Everything else is identical. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

PricingAre there any hidden charges?

No. The only paid extras are on the Pricing page: on-site training days beyond your plan hours and SMS packs above the included quota. Plans run ₹1,700, ₹1,500 and ₹1,300 a login a month plus GST with every module included; see the price list or work out your own number.

TrialCan I visit an office without booking?

Yes, walk-ins are welcome at all three offices. Ring ahead if you can, and someone will have the demo room set up with your clinic type loaded. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialCan I visit an office without an appointment?

Yes, in Ahmedabad, Mumbai or Bengaluru. Ring ahead and a demo will be set up on your clinic type. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialHow long is the free trial?

Fourteen days, every module switched on, no card. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialIs the trial the real product or a demo build?

The real product, with your own consents and price list loaded by a specialist on day one. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialCan we add real patients during the trial?

Yes. The data stays if you continue and is deleted on request if you do not. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialHow many people can use the trial?

Up to ten logins, enough for a whole single-site team. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialDo we get help during the trial?

A named specialist checks in on day one, three and ten, and support is the same seven-day line. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialCan the trial be extended?

Yes, by a week if the team has not finished a full cycle on it. Ask your specialist. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

TrialWhat happens when the trial ends?

Nothing is deleted. Pick a plan and the same workspace continues. Decline and we delete on request within seven days. The 14-day trial has every module switched on, with your consents and price list loaded and no card needed.

SupportHow quickly will someone reply?

Sales replies within two working hours. The support helpline picks up within three rings, day or night. Press and partnership messages get a reply the same day. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportWill I keep talking to the same person?

Yes. Once you get in touch, one named person stays with you until your question is closed, whoever else they bring in. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportWhat are the support hours?

Seven days a week, 365 days a year, on +91 8860 460 800. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportWhich languages does support speak?

Hindi, Gujarati, Marathi, Tamil, Telugu and English on every shift. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportHow fast is the first response?

The phone is picked up within three rings. P1 incidents get a callback within 15 minutes. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportIs support included in the price?

Yes, on every plan, with no per-call charge. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportWho answers the phone?

ConceiveX staff who have worked inside a clinic, not an outsourced call centre. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportCan support log into our system?

Only with your permission, per session. Every access is logged and visible to your account owner. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

SupportIs there a help centre?

Yes. Over 400 articles and role videos, searchable from inside the product. Support runs seven days a week in six languages on +91 8860 460 800 and is included in every plan; see how support works.

DataWhich contact should I use for a live clinic issue?

Call the support helpline on +91 8860 460 800 or use the in-app support chat. Both reach the support desk directly, and the chat keeps patient details encrypted. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataWhere is our data hosted?

In India, on AWS Mumbai, encrypted in transit and at rest. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataWho owns the data?

Your clinic. ConceiveX is a processor under the DPDP Act and your Data Processing Agreement. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataCan we export everything?

Yes, at any time, in open formats, with no fee. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataHow are backups handled?

Encrypted backups every hour, retained for 35 days and restore-tested monthly. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataIs there an audit trail?

Every view and edit is logged with user, time and device, exportable for inspections. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataHow is our data kept separate from other clinics?

Each clinic is a separate tenant. Chains add centre-level boundaries on top. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataIs ConceiveX ABDM compliant?

Yes. NHA-approved, with ABHA creation at the front desk and FHIR records. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

DataWhat happens to data if we cancel?

Full export first, then deletion on your written request, confirmed in writing. Data is hosted in India, encrypted and audited yearly, and you can export everything in open formats at any time; see data security.

IntegrationsIs there a WhatsApp number?

Yes, the same number: +91 8860 460 800. Messages are answered by a person seven days a week. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsDoes it connect to our ultrasound machine?

Yes. Follicle measurements and images import from most scanners over DICOM. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsDoes it sync with Tally?

Yes. Invoices, receipts and credit notes post as vouchers nightly or on demand. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsWhich diagnostic labs are integrated?

Thyrocare, Dr Lal, Metropolis and others over FHIR. Results land in the cycle automatically. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsDoes it work with time-lapse incubators?

Yes. Vitrolife and Esco images and annotations attach to the embryo record. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsIs WhatsApp built in?

Yes. Reminders, reports and receipts go out on WhatsApp Business from the couple record. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsCan our hospital system talk to it?

Yes. HL7 and FHIR interfaces for admissions, pharmacy and billing. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsIs there an API?

Yes. REST with webhooks for every cycle stage, documented publicly. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

IntegrationsWhich payment gateways are supported?

Razorpay, PayU and UPI, with EMI through partner banks. Every module shares one patient record, and connections to labs, scanners and Tally are documented in the API documentation.

ProductCan I contact you in my own language?

Yes. Support is available in Hindi, Gujarati, Marathi, Tamil, Telugu and English. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductWhat does ConceiveX do?

It runs an IVF clinic on one record: EMR, cycle tracking, embryology lab, billing, consent, cryo, pharmacy and a patient app. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductWhich modules are included?

All twelve, in every plan, at one per-login price. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductDoes it work when the internet drops?

Core screens keep working on a lost connection and sync when it returns. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductIs there a mobile app for staff?

Yes. Doctors and managers get iOS and Android apps, and the full product runs in any browser. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductCan we customise forms and templates?

Yes. Consents, protocols, reports and price lists are templates you own. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductWho is ConceiveX built for?

IVF centres, chains, fertility hospitals, embryology and andrology labs, gamete banks, surrogacy programmes and gynaecology clinics. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductHow often is the product updated?

Monthly, with no downtime and no extra charge. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

ProductCan we see it before we commit?

Yes. A 45-minute demo on your own workflows, then a 14-day trial. See it on your own workflows in a 45-minute demo, configured for your clinic type before you join.

Growth for a 10-login IVF clinic: ₹1,500 a login, ₹15,000 a month, plus GST.Full pricing ›Compare ConceiveX ›

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